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For banks and insurers
9 social media trends for financial institutions
RG 271ComplaintsLegal riskRecords
Captured. Searchable. Defensible.PDF
The white paper

Nine social media trends for financial institutions.

Could you be legally responsible for comments made on your social media channels? This white paper covers complaint volumes under ASIC’s RG 271, when to act on social media complaints, and the non-financial risks financial institutions carry.

Complaint volumes under ASIC’s RG 271 and what they mean for social channels When a comment on your channels becomes a complaint you need to act on The non-financial risks financial institutions carry on social media

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Could you be legally responsible for comments made on your social media channels?

This white paper from Brolly highlights some of the issues around social media engagement for financial institutions, and how a searchable social media archive helps manage the risk.

Questions this white paper answers:

  • Customer complaints and RG 271. Are you ready to handle the volume?
  • When do you need to act on social media complaints?
  • What are the non-financial risks your company faces, and how can you mitigate them?

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