How to Request Data Deletion

This page explains how to request deletion of your personal information or data that Brolly has obtained on your behalf through connected social media platforms, including Meta Platform Data.

Submitting a deletion request

To request deletion of your personal information, please contact us using one of the methods below.

Email: Send a request to privacy@brolly.com.au with the subject line “Data Deletion Request”. Please include your Brolly account email address and a description of the data you would like deleted.
Customer support: Contact our customer support team at support@brolly.com.au with your account details and a description of your request.

We will take reasonable steps to verify your identity before processing the request to ensure your data is only accessed, deleted or disclosed on your authority.

What will be deleted

Upon receiving a verified deletion request, we will delete or anonymise:

your Brolly account profile and authentication information;
archived content captured by Brolly on your behalf from connected social media accounts, including Meta Platform Data such as Facebook Page content, Instagram business account content, and Facebook Page inbox messages where applicable;
analytics and insights records derived from that content; and
associated operational records and logs linked to your account.

We may retain certain information where required or authorised by law, including for taxation, regulatory, fraud prevention, security or dispute resolution purposes. Any retained information will continue to be protected in accordance with our Privacy Policy until lawful disposal.

Revoking access from your Meta account

If you have connected a Facebook Page or Instagram business account to Brolly and wish to revoke Brolly’s access directly through Meta, you may do so at any time.

Facebook

Go to Settings & Privacy → Settings
Open Business Integrations
Locate Brolly
Click Remove

Instagram

Go to Settings
Open Apps and Websites
Locate Brolly
Revoke access

Revoking access through Meta will stop Brolly from retrieving any further data from your connected account.

To request deletion of data previously archived or stored by Brolly, please also submit a deletion request using the contact methods above.

Response timeframes

We will acknowledge your request within a reasonable timeframe and complete deletion within the timeframes required by applicable law.

If you do not receive an acknowledgement within five business days, please contact us again at privacy@brolly.com.au.

For more information about how Brolly collects, uses and protects personal information, please refer to our Privacy Policy.