How to request data deletion

Updated August 27, 2026

Brolly holds two different kinds of information, and the deletion path depends on which one your request concerns.

1. Your Brolly account and dealings with Brolly

This covers information Brolly controls: your account profile and login, information you submitted through our websites and forms, marketing records and support correspondence.

Contact us through the contact page or email privacy@brolly.com.au with the account or interaction concerned. We verify the request, delete the information we are permitted and required to delete, and confirm when it is done. Some records are kept where the law requires it — for example billing and taxation records — and we will tell you when that applies.

2. Content in a customer's archive

Social media records captured for a Brolly customer — for example a government agency or council archiving its official pages — are controlled by that customer. Brolly processes them on the customer's instructions and cannot delete an organisation's records on a third party's request: those records can be subject to public records and retention laws that the customer administers.

If your request concerns a post, comment or message that appears in a customer's archive, contact that organisation directly — it is the records custodian and is responsible for responding. If you send the request to us, we will refer it to the relevant customer and assist them as the law and our agreement require.

Customers: deleting your own archive

A customer's own data is deleted according to its subscription, retention configuration and the applicable agreement. After paid services end, standard export functions remain available for 90 days, after which Customer Data may be deleted from active systems through our documented deletion cycle — see the Terms of Service.

Stopping capture from your platform settings

If Brolly is connected to a social media account you control and you want capture to stop, you can revoke Brolly's access in the platform's settings — for example, in Facebook or Instagram under Settings → Apps and Websites, remove Brolly. Capture from that account stops; records already preserved for a customer remain subject to the customer's retention settings and legal obligations.

Related

For how Brolly collects, uses and protects personal information, see the privacy page.