Government · Australia & New Zealand

Official social media, kept the way the records law expects.

What councils, agencies and departments post, and what the community says back, can be subject to recordkeeping and freedom of information obligations. Brolly captures it as it happens, organised and ready before the request arrives.

CouncilsState agenciesCommonwealth departmentsNew Zealand

30-day free trial · no credit card · unlimited accounts and users

Two government records staff reviewing captured social media at a desk
Every accountUnlimited accounts and users
The whole threadPosts, comments, edits, deletions
FOI, GIPA and RTI readySearch and export in minutes
Stored in AustraliaISO/IEC 27001:2022 certified

Used across Australian government

  • Australian Government
  • NSW Government
  • Victoria State Government
  • Queensland Government
  • Government of South Australia
  • Government of Western Australia
  • Tasmanian Government
  • NSW State Emergency Service
  • South Australia Police
  • Bureau of Meteorology
In their own words
Find a tool you can trust, especially when working in the public sector. We have that with Brolly – if you ever need those records, you know they’re there.
AnthonyManager Marketing & Campaigns, NSW Department of Communities and JusticeRead the NSW Communities & Justice story →
Straight answers

Questions government teams ask us

Are our social media posts and comments really records?
Often, yes. Content made or received on an official account in the course of business can be subject to your recordkeeping legislation, and that can include comments from the public, replies, and posts that were edited or deleted. Whether a specific item is a record, and for how long it must be kept, is a matter for your records policy and your retention and disposal authority. General information, not legal advice.
Which law applies to us: the state Act, the Archives Act, or both?
Councils and state agencies work under their state or territory recordkeeping Act. Commonwealth agencies work under the Archives Act 1983 and National Archives of Australia guidance. New Zealand public offices and local authorities work under the Public Records Act 2005. The legislation map on our state government page opens each jurisdiction’s guide — the Act, the access regime and the records authority that applies to you.
How does Brolly help with an FOI, GIPA or RTI request?
Brolly captures posts, comments, replies, reactions, edits and deletions from official accounts as they happen, with timestamps and metadata. When a request arrives, records staff search the archive by keyword, account and date range and export the results as PDF, CSV, HTML or JSON, so the response does not depend on screenshots or on the platform still holding the content.
What about comments we hide or delete?
Hiding or removing a comment does not by itself settle whether it is a record. Brolly keeps the captured content and records what changed and when, so moderation can happen quickly while the record of what was said, and what your team did about it, is retained. Protect is the add-on that applies moderation rules; Archive does the capture.
Can the records go into our EDRMS?
Yes. The Content Manager integration sends records from the archive into your EDRMS, so social media sits alongside the rest of your records under the same retention and disposal controls.

Nothing is lost.

See complete capture on your own channels in a 20-minute walkthrough. Records teams welcome.