In Australia, there’s a 30% chance your organisation will fall victim to a data breach. If you’re using social media to engage with the community and stakeholders, and especially if confidential information is involved, you could be more exposed than you realise. With cyber-crime rising and compliance obligations tightening, managing digital risk is critical. 

That’s why more businesses are looking towards ISO 27001 certification – a globally recognised security framework that defines how data is managed, protected, and stored. 

Here’s what it means for your organisation, and why it matters for getting your recordkeeping right.   

What is ISO 27001, and why does it matter?

ISO 27001 is the international standard for an Information Security Management System (ISMS). It’s a formal, audited framework to help companies identify, manage, and reduce information security risks, including social media.  

So, it’s not just about cybersecurity, and it’s not just something for your IT team to worry about.  

ISO 27001 is an organisation-wide approach to risk management, security controls, and continuous improvement.  

ISO 27001 is based on three objectives, known as the ‘CIA triad’: 

• Confidentiality: only authorised users can access sensitive information
• Integrity: data is accurate and complete 
• Availability: information is accessible when needed 

For businesses using social media, this means having the right systems to ensure records are preserved, accurate and accessible. This is particularly important where a deleted post could have reputational or legal consequences. 

Who needs ISO 27001 certification? 

ISO 27001 is not mandatory but it’s fast becoming a benchmark, particularly for high-risk sectors like tech, banking, health and insurance, and government organisations. It’s also increasingly required for procurement, assuring businesses that suppliers have strong security practices in place.  

Social media and ISO 27001 

Consider how your business uses social media. Public messaging, community engagement, customer service?  These platforms often capture interactions containing private information, or could be subject to Freedom of Information requests.  

Without a secure recordkeeping system, this digital data can be altered or overlooked.  

However, an ISO 27001-certified recordkeeping system is the next level in security.  

And that’s where a solution like Brolly comes in. 

Brolly, which is now ISO 27001 certified, provides secure, tamper-free archiving of all your social media content. It ensures compliance with your recordkeeping obligations and offers greater confidence knowing that your data is stored according to a strict, auditable security standard. 

Brolly already had most of the systems and processes in place required by ISO 27001, so this certification is the ‘official stamp’ of approval.  

It’s a rigorous, audited process that gives your organisation (especially your IT team!) peace of mind knowing your data is in safe hands. 

Top 5 business benefits of ISO 27001 

1. Competitive edge in procurement
   ISO 27001 certification is increasingly expected, especially in the public sector. It shows a commitment to protecting sensitive data, including social records. 
2. Better risk management
   Social media moves fast. A certified ISMS system establishes safeguards to help teams manage risks proactively.
3. Greater trust and transparency
   From FOI requests to customer complaints, certification is a clear way to demonstrate that systems are secure, consistent and accountable. 
4. Less exposure to breaches and incidents
   With clear controls and regular audits, ISO 27001 reduces exposure to data leaks, security incidents or reputational damage.
5. Continuous improvement
   ISO 27001 isn’t a ‘set and forget’ exercise. Ongoing audits keep recordkeeping practices up-to-date, even as policies and risks change.   

Yes, your social media content is public, but your recordkeeping shouldn’t be left exposed.  ISO 27001 certification sends a clear message: data security matters, and this is a commitment to getting it right.