National Archives Australia (NAA) provides clear guidance on this: “Social media records held in their native applications on third-party sites may not be legally regarded as a Commonwealth record. Despite being created by an Australian Government agency, the information may not be able to be retained or accessed over the long term.”
In all Australian states and territories government social media pages and conversations are considered a public record — but the legislation for record keeping can vary.
Select an area on the map to learn about records legislation in that area.
"Even with hundreds of comments and social interactions, the team at WorkSafe Victoria is able to retrieve information when they need it because Brolly captures the conversations for them"WorkSafe Victoria
Even if your primary concern is to be compliant with the legislation, did you know you can also save time and money by removing the requirement to manually capture and preserve social media records?
If you’re using social media to conduct council business, you should be archiving those conversations. It’s the law. Connect Brolly to be compliant in minutes.
Say goodbye to hours of copying and pasting posts that constantly change. You’ll be fully compliant – and your customer service team will thank you.
Originally built with Australian government compliance in mind, Brolly is the perfect social media archiving tool for any regulated sector in Australia and New Zealand.
Your data is stored on AWS cloud servers located in Australia. Data sovereignty and data privacy matter to us, as we know they matter to you.
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